Now that I'm a server, things are so much different when it comes to dealing with people.
For the most part, I've been really lucky with rotten tables, but that doesn't mean I haven't had them.
Saturday is a perfect example.
I worked a double on Saturday. I was there at 10:45 in the a.m. until about 9:30 in the p.m.
It was steady throughout the day, so my break was not much of a break. It consisted of scarfing down some pasta and rolling silverware. Not much of a break
Needless to say, I was pretty tired all day and my feet hurt.
The dinner rush was continuous, but I felt like everything flowed really well. I had an 8 top and a couple of other tables and everyone seemed happy.
That's all until one of my tables food starting to take a little longer than the average 20 minutes ticket time. I apologized numerous times and assured them that there food was going to be ready very soon. These customers never had empty drinks and they enjoyed some onion ring appetizers. The lady at the table waved me over and very annoyingly asked if they were ever going to get there salads.
Yes, this way completely my fault. I clearly had forgotten to take out their salads before their meal and now, after a LONG wait, their meal was coming up.
I felt like an idiot, which is a normal thing for me at work, and apologized profusely.
They were ANNOYED!!
I talked to my manager to see if we could do something to make them happy, and she offered free gelato.
I went back to the table with their salads and their food and told them, again, that I was really sorry about the salads and the food and that we would like to buy them each a gelato (we sell fresh, house made gelato there). I was hoping that this would calm things down, but they didn't say anything.
I continued to check on them throughout their meal and everything seemed okay.
After they were finished, I brought them out the flavors of their choice and they didn't like any of their gelatos.
Not much else I can do about that.
I brought them out there check which was about $50.00 and all that was left for me was a $1.00 tip.
Yes, they left me a 2% tip.
oh, how kind they were!
Moral of the story is this:
Sometimes your servers are human.
Weird, I know. People keep thinking that (enter sarcasm) I'm a wizard,
BUT unfortunately (exit sarcasm) the little letter from Hogwarts didn't show up.
Also, your server has no control over how fast your food takes.
I DO NOT cook your food.
Cooks cook your food.
NOT, I repeat NOT, your server.
For the record, I did forget the salads, but is that really a mistake that's worth a 2% tip.
Don't people mainly just get pissed off about empty drinks after all...
I tried my hardest to make that damn table happy, but apparently I really failed.